Frequently Asked Questions

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How can I track my order?

The tracking number will be included in the order confirmation e-mail you will receive after you have placed your order. Shippers include USPS or UPS.


Can I stop an order once it has been shipped?

Not if it was shipped USPS Post Office. If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.


I ordered the wrong item. What can I do?

For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.  If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

-Return in original packaging
-Return to us within (15) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation

Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.

Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid. No COD’s accepted.


What happens if the item I order is out of stock?

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card.


I've received the wrong item. What do I do?

You will need to return the incorrect item and we will include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight. We will cover the cost of shipping.  Ship the incorrect item back to:

Fulfillment Center
Attn: RA# *
3059 Audrain Road 581
Vandalia, MO 63382

Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)


The package was damaged during shipping. What do I do?

Contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. We cannot accept merchandise damaged in transit.  All claims must be filed with the carrier.